Frequently Asked Questions

Accounts are limited to licensed medical professionals and their authorized staff. During onboarding we verify credentials before pricing is unlocked.

Every batch is produced with GMP-certified manufacturing partners and tested by third-party labs using HPLC and mass spectrometry. Certificates of analysis are available by lot number.

The Certificates of Analysis page and your order history link to current batch documents. You can also request any active lot's COA from our support team.

Orders ship from our US facility with temperature-appropriate packaging. Orders placed on business days are typically prepared within one business day.

Approved accounts can request Net 30 invoicing. Standard accounts pay by the methods shown at checkout.

Due to the sensitive nature of these products, all sales are final once an order ships. If an order arrives damaged or incorrect, contact support and we will make it right.